Remote Access...

At PC Touch we use advanced technology that enables us to provide immediate Remote Assistance.

Our use of remote tools means our support technicians don't get tied up on-site but can be deployed quickly if required. By using these tools to operate our clients' computers remotely, we are able to resolve problems quickly and efficiently.

The system is monitored twenty-four hours a day*, seven days a week*, providing you with peace of mind. In fact, our monitoring of your system will often reveal problems before you even notice them, enabling us to fix the problem with little or no down time to your business.

Contact us for further details of this service. * Dependent on the package used

PCTouch Help Desk

PCT Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps IT professionals easily

manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly.

Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having

to physically visit the desktop.

At the PCT Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does

not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special

servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase

customer satisfaction today!

Key Features:

Flexible Configuration - E mail Alerts - Accessible From Anywhere

Full History Retention - Integrated Secure Online Chat

Comprehensive Reporting - Easy to Use

Rapid Deployment - Integrated with Remote Control

Integrated with Hardware and Software Inventory

hosted by...

PC TOUCH COMPUTING LTD, 386, Penn Road, Wolverhampton, WV4 4DF Tel: 01902 340999 Email: enquiries