COMPUTING Ltd
PC TOUCH
IT
The Solution To Your Needs
Remote Access...
At PC Touch we use advanced technology that enables us to provide immediate Remote Assistance.
Our use of remote tools means our support technicians don't get tied up on-site but can be deployed quickly if required. By using these tools to operate our clients' computers remotely, we are able to resolve problems quickly and efficiently.
The system is monitored twenty-four hours a day*, seven days a week*, providing you with peace of mind. In fact, our monitoring of your system will often reveal problems before you even notice them, enabling us to fix the problem with little or no down time to your business.
Contact us for further details of this service. * Dependent on the package used
PCTouch Help Desk
PCT Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps IT professionals easily
manage user’s expectations by providing IT support personnel with the tools they need to resolve issues quickly.
Users and support personnel can interact in real time to report, diagnose and resolve issues without ever having
to physically visit the desktop.
At the PCT Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does
not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special
servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase
customer satisfaction today!
Key Features:
Flexible Configuration - E mail Alerts - Accessible From Anywhere
Full History Retention - Integrated Secure Online Chat
Comprehensive Reporting - Easy to Use
Rapid Deployment - Integrated with Remote Control
Integrated with Hardware and Software Inventory
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